RETURNS POLICY
All of our items are backed with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In case you receive an item that is not to the advertised standards, please contact us via email. All returns must be in the new original condition as received and should be shipped back with delivery confirmation
Please note that all returns must be pre-approved by us. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item has a problem and contact our customer service representative via email, let us know the detailed issue including pictures or a video for confirmation.
Items damaged during shipping need to be addressed within 7 days as per the carrier shipping insurance policy. Please ensure that items are in good condition upon arrival if any issues are found please inform our customer service team immediately upon arrival along with pictures and videos.
Upon receipt of your item, please inspect it for any defects, damages, or missing parts before use or installation. Used or installed items are ineligible for claims. We may request pictures, videos, or supporting documents for verification. Upon verification, we offer replacements, parts, or partial refunds. These issues do not qualify for returns and will be treated as remorse returns if requested.
We ONLY accept returns with the original packaging. Please note that we will not accept returned items if they are not in the original packaging upon purchase, show any signs of usage or damage
We reserve the right to refuse any returns for objective reasons.
Please let us know if there were any damages made during shipping as this can happen due to incorrect handling. We are not directly responsible for damage made during shipping, however, we will assist in resolving the problem.
We are not responsible for damage made during installation due to incorrect fitting or handling.
REFUNDS POLICY
Refunds will be processed after the item is returned in the same condition as it was sent. If there has been damage made to the product we could refuse the refund and send the item back at the customer's cost
Refunds for Returns, Incorrect Orders, or Change of Mind:
Refunds for Afterpay Payments:
DEPOSIT POLICY
Non-Refundable Deposits:
Deposits paid to secure an item are generally non-refundable unless otherwise stated at the time of payment. By paying a deposit, you agree to our terms, including any cancellation or change-of-mind conditions.
Cancellations or Change of Mind:
If you cancel your purchase or change your mind after paying a deposit, we reserve the right to retain part or all of the deposit as compensation for holding the item and any associated costs such as Lost sales opportunities, Administrative or restocking fees, and storage costs.
SHIPPING & DELIVERY POLICY
All items will be dispatched within 2 business days after purchase. Delivery time usually takes between 1 to 6 business days after dispatch
Please ensure you add the correct addresses when you order. Re-directing charges will incur if an incorrect address was added to the order.
All items shipped through road express will usually be delivered within 1 to 6 working days after dispatch. Air express if offered will be delivered within 2 working days throughout Australia. Some remote areas can take 1 extra day
It is the customer's responsibility to follow up on the tracking of their item through their email or accounts directly. We will provide tracking information and contact details to assist with locating and tracking your item. When purchasing from our store you agree to use the information provided to assist with tracking your parcel. Late deliveries should be followed up directly with the shipping company delivering your item
We will not be held liable for any loss or damage resulting from late delivery.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen, or damaged after delivery has taken place.
